Online Training modules for ground handlers

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Our HF for ground handlers is an online training programme designed specifically for ground crew working in the dynamic airport environment.

While technical knowledge and procedures are essential, it’s the human factors; awareness, judgment, teamwork, and communication that keep operations safe, smooth, and efficient.

Investing in this training not only enhances safety culture but also delivers real cost savings. Fewer incidents, stronger reporting, and more proactive decision-making reduce delays, damage, and disruption. 

This course also helps organisations prepare for compliance with upcoming CAA ground handling legislation, ensuring your team meets regulatory expectations while building long-term operational resilience.

Through a series of engaging modules, we build upon the “soft skills” that make the biggest difference on the ramp. 

Topics include:

• Situational Awareness
• Decision Making
• Leadership and Teamwork
• Threat and Error Management
• Communication and Teamwork

Developed by commercial pilots, fire service professionals and military veterans this training goes beyond checklists and equipment. It’s about sharpening the mindset and behaviours that protect people, assets, and reputation every day.

Whether you’re new to the industry or an experienced crew member, human factors training  will strengthen your confidence, improve your decision-making, and help you contribute to a safer, more effective airside operation.